The Palace

Reviews about The Palace

• 1 / 5

  By José Enrique Garrigó Sánchez
  Horrible. Concert started 1hour and 40 minutes late. The management did not apologize but threatened me to kick me out. There was water falling on stage from the ceiling. I do not recommend this place to anyone. Sound mix was poor.
  April 24, 2017
• 5 / 5

  By iris doblado
  Is big has 4 bars staff are great
  February 26, 2017
• 2 / 5

  By jay diaz
  Drinks were over priced .. nicely sized location .
  January 31, 2017
• 1 / 5

  By Araceli Juarez
  I bought 7 tickets before the event. On the day of the event, my guests all traveled in different cars. I drove all the way down from Pennsylvania/ Maryland border so I got there really early and waited for everyone to arrive. My last two guests came later than expected. At the door, I realized I was missing one ticket and I should have purchased 8 rather than 7. I decided the best thing to do was pay for my ticket rather than use the tickets I had already purchased, so that when my guests got there, it would be easier for them to enter. When I tried to purchase my ticket the guy who was running the front door let my five guests in and I explained two tickets were for my guests whom were on their way and running late, so that I would like to purchase a ticket for myself since I was missing one ticket. He told me, no that I would have to wait, that at the moment only people with tickets already in hand could enter and stepped me to the side. When people started to buy tickets at the door I politely asked him again if I could now purchase a ticket. He told me very unprofessionally and in a harsh tone that I could not and that he would not sell me anymore tickets until my two guests arrived. At that time, I questioned his decision, since my two tickets I was holding were paid for days in advance and on the website it clearly states no refunds, so whether or not my guests ever made it on time, the establishment was not losing money. He started yelling at me and telling me he would make it very simple, that he would not sell me any more tickets, and he started pulling the tickets out of my hand and told me go in or go home. He made a scene, people in line starred and you could tell that they disapproved that he would talk to a person that way, a lady at that.I then entered the palace and asked for a manager at the bar, the man whom I asked, smirked and said there was no manager and that was that. This place is so unprofessional, it is not the first time I've noticed them act cruelly towards customers, I just never thought it would be me since I'm a easy going person and stay out of trouble. They need better management and I get the feeling they treat Mexicans on their Sunday events very poorly.
  October 04, 2016